Frequently Asked Questions
Does my dog need to be spayed/neutered to come to Ultimutt? For daycare and boarding your dog must be spay/neutered after 6 months of age for their safety. For grooming, it is not a must but your dog will be kept separate.
What shots does my dog need? They need the Distemper, Rabies, Bordetella, and Influenza (this vaccine is optional) vaccinations yearly. These shots are necessary to maintain a safe environment for all our Ultimutts.
It's my dog's first time at daycare. What do I need to bring? Please call for your interview appointment and bring your completed forms and vet records. Your dog must pass the interview/temperament test to stay and socialize with the other dogs. There is no charge for the interview/temperament testing.
What happens at the interview? We take time to go over paperwork and any specific information regarding your pet. They will be introduced to a few new playmates to see how he/she will react to new friends. If they show aggression, we cannot allow them for daycare or boarding.
Is my dog supervised during daycare? Yes, there are always employees watching and playing with the dogs.
I have a small dog. Will he be safe? We have dedicated areas for the small, medium, and large dogs indoors and outdoors.
What will my dog do each day? Run, play, socialize with friends, play ball and swim in the pools.
Do you feed my dog during daycare? If you would like your dog to eat lunch, you will need to supply the food or you can buy a small bag of food at Ultimutt and we will be happy to feed your dog for you. There is no extra cost for feeding.
My pet has special needs. Will this cost extra? No, medications and dietary needs will be handled at no extra cost to you. If your pet requires injections, please let us know at drop-off. If your pet requires medications (seizure medications, insulin, etc.) to be administered 12 hours apart, please get them on the 9:00 am and 9:00 pm schedule prior to their boarding appointment.
Do you offer services to older pets? We love offering grooming and spa services to pamper our older guests. However, daycare and boarding services are more suitable for Ultimutt's younger and more energetic dogs.
My pet is going to board for several days. What do I need to bring? We ask that you bring their food and bedding. Please bring an extra day worth of food and medication in case your travel plans change. You may also bring toys or treats that will stay in their crates. We supply the crates and bowls. Please label everything you bring for your dog.
What's the boarding schedule for my dog? We offer daycare Monday - Thursday that is included in the boarding price. We come in early to let the boarders have some extra loving and to go out to potty. The daycare dogs start coming in about 7:00 am. We are inside/outside (depending on the weather) all morning playing. At noon, we put the boarders and daycare dogs up for lunch in their individual crates. We give them two hours to eat, rest, and digest their food. They are out the rest of the afternoon playing with their friends. The boarders get put up about 5:00 pm and fed dinner. We close at 6:00 pm and are back before bedtime for another potty break and a bed time treat. On weekends we are here multiple times a day for a couple hours each time so they aren't in their crates very much.
What if my pet becomes ill at Ultimutt? We will try to use your veterinarian if your pet is feeling under the weather. If that is not available, we will call you to see what you would like us to do. If you are not reachable, we will treat your dog as our own and ensure they get medical attention.
I have different sized dogs that are boarding. Do big dogs cost more? No, it is the full price per night per dog for boarding no matter what the size of the dog is.
Why does my dog seem sluggish and/or grumpy after daycare or boarding? If your dog is not used to a lot of activity or exercise, he or she may be tired and have sore joints and muscles, just like a person who overdoes a workout after a long period of inactivity. Exercise is one of the benefits of doggie daycare, so you will notice the soreness is only temporary.
What is Kennel Cough? Kennel cough is a fairly common ailment in dogs. People tend to associate it with dogs who have recently been boarded (or "kenneled"). However, your dog could contract kennel cough anywhere they come into contact with other dogs; such as, the dog park, the veterinarian's office, in dog obedience class, at a dog show or any other dog related event. Any time your dog is in the vicinity of an infected dog, the potential exists for infection. Kennel cough is caused by an airborne virus, which is highly contagious. The incubation period is about 7-10 days, meaning your dog will not display symptoms of illness for about 7-10 days following exposure to the virus.
How do I prevent my dog from getting kennel cough? Vaccinating your dog with the Bordetella vaccine can help reduce their risk. However, be aware that your dog can still contract the Kennel Cough virus even if he or she has been vaccinated. There are many strains and mutations of the virus, making it a hit or miss whether the vaccine used on your dog will be the right one for the strain with which your dog comes in contact with. This is similar to the "flu shot" for people; each year a vaccine is developed based on which strain(s) are suspected to be most prevalent. Simply put, having the human flu shot does not guarantee you won't get the flu and when your dog has a Bordetella vaccination it doesn't guaranteed he or she won't get kennel cough. A strong immune system is best defense against viruses. This is why several dogs could be exposed to the kennel cough virus but only one may actually contract it. It may be beneficial to provide your dog with immune boosting supplements on a regular basis.Check with your local pet store or veterinarian on supplements that will aid in boosting your dogs immune system.
What precautions are taken by Ultimutt to reduce the risk of Kennel Cough? Before admittance into our facility we require all dogs provide proof of vaccinations. If we observe a dog presenting Kennel Cough symptoms, they are isolated immediately to prevent further exposure to other dogs. Unfortunately, due to the 7-10 day incubation period, dogs may come into and leave our care before ever showing symptoms, exposing other dogs to the virus. In addition, we sanitize our facility daily. Unfortunately, Kennel Cough is one of the risks of dog socialization.
What is the fighting policy? The dogs are supervised at all times but unfortunately there is a fight every now and then. If your dog starts the fight, it will be separated from the other dogs and put in time out. If your dog tears the other dogs skin, its that owner's responsibility for the veterinary bill. The owner will be notified of their dog's action and will be warned. If it happens again, your dog will be expelled from coming back to Ultimutt.